We have several return options at itsahorseything.com but all come under the banner of wanting to ensure you are 100% happy with your purchase and our service.
1. Buy It, Love It or Return It.
We've all had that feeling when buying on the internet... "Oh, it's not quite what I thought it was."
There's only so much you can glean from photos and descriptions and then you have to take a 'leap of faith' and spend your money. To make that decisions easier and safer for you, you can return your purchase to use within 7 days of receipt for a full refund, no questions asked (well, we'd appreciate a little feedback!).
If you have a PayPal account, you can login to your account, find the payment for your itsahorseything.com purchase and there will be a link to click and print a return label.
If your purchase was made with a credit card and not via a PayPal account, simply call (216) 346-2739 for customer service or email via the "Contact Us" link and request a return label. This label will be emailed to you to affix to the return.
2. Faulty or Damaged Items
While we create pieces that will last for years under normal use, the barn is not a 'normal' place. If you have any problems with any of your itsahorseything.com products, we're here to help. Each instance will be different, so it's hard to say specifically what action we'll take, but be assured all decisions are driven by our 100% satisfaction guarantee.
Please call (216) 346-2739 for customer service or email us via the "Contact Us" link with details of the issue and who we can get in touch with you to help resolve things quickly.